Question 1

What are your opening hours?

Accepted Answer

Boddington Medical
Monday to Thursday 				09:00 - 17:00
Friday							CLOSED
Weekends and Public Holidays			CLOSED

Pathwest

Monday to Friday 					08:00 - 12:00
Weekends and Public Holidays			CLOSED

Question 2

What should I do in an emergency?

Accepted Answer

Call 000 immediately for urgent medical emergencies, or present to the Boddington or your nearest hospital for urgent care.

Question 3

How can I book an appointment?

Accepted Answer

Appointments can be booked on our website, the Hotdoc App on your Phone, or by calling the Practice during Office hours on 08 9883 9999.

When booking Online, Please make sure you select the correct appointment type for the issue you have.

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Question 4

Do you have onsite Pathology?

Accepted Answer

Yes! Pathwest operates in the building from Monday to Friday 08:00 - 12:00

Question 5

Do you provide after-hours care?

Accepted Answer

For urgent medical advice outside business hours, attend the Boddington Hospital or call them on 08 9883 4444.

Question 6

How long is a standard appointment?

Accepted Answer

A standard appointment is 15 minutes and covers one issue. If you have multiple or complex concerns, please book a longer appointment to ensure your doctor has enough time.

Question 7

How do I reschedule or cancel my appointment?

Accepted Answer

If you are unable to make your booked appointment, please inform us as soon as possible by calling 08 9883 999 during office hours, so we can utilise the appointment for someone else.

Please make yourself familiar with our cancellation policy under the billings menu, as cancelled and missed appointments will incur a cancellation fee.

Question 8

How do I get my Test Results?

Accepted Answer

Should the Doctor want to discuss test results with you, we will make every effort to get in touch by SMS, Email, Post, or in Urgent cases by telephone to book a follow up appointment.

Follow up appointments can also be booked on our website or the Hotdoc App, or by calling the Practice directly.

Question 9

How can I get a Repeat Script?

Accepted Answer

Boddington Medical Centre offers an online repeat prescription service for eligible patients under the following conditions: This is available on our Bookings Page or on the HotDoc App.

1. This service is only available for existing patients.
2. We can only provide repeat prescriptions. To obtain a repeat prescription, you must have obtained this prescription from your doctor previously
3. You may select more than one medication with each request
4. Repeat prescriptions for addictive medication including benzodiazepines and opiates are not provided using this service
5. Each prescription request is assessed by your doctor who will approve or decline the request on clinical grounds. If the request is declined, you will be advised to make an appointment
6. Requests will only be completed by your regular doctor at the clinic. In the event that your regular doctor is on leave, you are required to make an appointment at the clinic to obtain your prescription
7. Your GP may not be able to provide a repeat prescription if they have not seen you recently
8. A fee is charged for each request. This fee may vary based on urgency and delivery method. All applicable fees will be specified when completing the request
9. The fee associated with each request is payable when the request is submitted. If your request is declined, you will receive an automatic refund within several business days
10. Requests for repeat prescriptions may take several business days to be processed. Urgent requests will be completed by the specified processing time, however; this is subject to your regular doctor consulting on the day of receiving the request and having approved the request on clinical grounds
11. Delivery via mail may take up to five (5) business days to arrive from the date posted. If you require your prescription earlier, we advise that you should collect it from the clinic directly where this option is applicable
12. If you select the "Send to Pharmacy" delivery option, you must select a pharmacy nominated by the clinic. For security and privacy reasons, we can only send prescriptions to a pharmacy we have nominated.

Question 10

What are your Fees and do you Bulk Bill?

Accepted Answer

Please consult the "Billing" section on our website for our latest fee structure. We do offer Bulk Billing for Children under 16 and Concession Card Holders, Although Bulk Billing is always at the discretion of the Doctor.

Please also make yourself aware of certain services that are not covered by Medicare, if you are unsure, please call the practice and our staff will be happy to help.

Question 11

What payment methods do you accept?

Accepted Answer

We accept EFTPOS, credit card, and cash. Medicare rebates can be processed immediately after payment.

Question 12

How do I get a referral to a specialist?

Accepted Answer

A referral requires an appointment so your doctor can assess and provide the appropriate documentation.

In Some cases ONLY, a repeat referral may be able to be issued online.

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